1. My Admin Account is Locked

Locked Admin Account

After two failed attempts, we will present a CAPTCHA.

Three additional failed attempts (beginning with the first CAPTCHA prompt) will result in the admin account locking for 10 minutes.

Every subsequent failed attempt will lock the account for 10 additional minutes.

Resetting Password

Click on Reset Password on the admin login screen (https://admin.equest.com) to reset it.

 NOTE  your email address must be present in the admin account (Account Email field) in order to reset the password. 

Any current admin with access can check this field/value and make needed changes.

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