Job Posting User Guide

User Guide for eQuest Job Posters.

  1. Job Posting Guide
    1. Job Posting Tutorial (video)
    2. Job Posting User Guide
    3. Job Posting User Guide (Joblauncher)
    4. Posting Account Selector
    5. Board Specific Data Overview (BSD)
    6. Select Destinations Page: Button States
    7. Posting Expiration Alerts
  2. Troubleshooting
    1. My Admin Account is Locked
    2. My eQuest Posting User Account is Locked
    3. Job Formatting Issues
    4. Return Code Error 4
    5. Unable to Select Job Board Buttons
  3. Job Posting FAQ's
    1. Can I Refresh a Job Posting?

Job Posting Guide

1. Job Posting Tutorial (video)



2. Job Posting User Guide

Job Posting User Guide


This article provides a basic overview of the eQuest Job Posting Interface.

Job Details

If a job field is incomplete or invalid (or flagged for review by your admin), your attention will be directed to that field.

Once done with review or correction, select 'Next'.

Select Destinations

If all the required fields/values are received, you will bypass Job Details (step 1) and land on the Select Destinations page.

Here you will make your job board selections. These job board options have been configured by your company eQuest administrator.

The Summary of Job Board Actions on the right provides a view of the specific actions taken during your session (Post, Update, Repost, Delete).


Board Specific Data

The Board Specific Data page gives users the ability to determine which values are displayed on the specified job board-essentially overriding any default mapping eQuest has configured for that field on that board. Board Specific Data does not support every job board field, and is not available for all job boards. Many of these fields are optional.

Make any required entries and move on to the 'Next' page.


Job Preview/Scheduler™

On the Job Preview page you will see three sections: Summary of Job Board Actions, the Scheduler, and the Job Preview sections.

Scheduling

The Post Scheduler provides insight on the best day to post the job to get the best candidate results based on a variety of data points. You can also schedule in the traditional sense (e.g. to create and queue jobs before a vacation).

You can collapse and expand the post scheduler section by clicking on the black arrow next to the heading Increase Candidate Responses. We will remember the state of the calendar for your next session.


Preview

Scroll below to see a summary of ATS job detail or click on the "Jump to Preview" link.

When you are satisfied with the requisition details and are ready to post the job, click Submit.

IMPORTANT: If you discover a modification to the actual job content needs to be made, you should make the corrections in your applicant tracking system and re-submit the job.

Finally, 'Submit' your job. Once your eQuest session is complete, you will either see our standard "Thank You" page, or you will be routed back into your ATS.

 


3. Job Posting User Guide (Joblauncher)

Joblauncher User Guide

This article will provide a basic overview of the eQuest standalone Job Posting Interface (Joblauncher).

Log into Joblauncher

Go to: https://joblauncher.equest.com/

Log in using the credentials that were provided by your Administrator or eQuest support.

Account Selector (optional)

If the Account Selector has been enabled for your account, you will be prompted to select the account that you would like to manage after logging in (you must have Admin account permissions).

More about the Account Selector

Manage Jobs 

This is the first page you'll see after logging into Joblauncher.

Here you can locate active jobs (using Search box) and take action on those jobs. You can also create new job's in the Manage Jobs page.

Edit Option

Clicking on the arrow on the Edit button provides four related options.

  1. "Edit" brings you to the Job Details page (you get the same result by clicking on the Edit button directly)
  2. "Boards" will take you to the list of selected boards so you can add additional boards, repost, delete from a board, etc.
  3. "Boards Data" will direct you to the Board Specific Data page where you can modify any of the job board-specific field
  4. "Preview" will take you to the final confirmation page where you can manage your scheduled postings

Repost Option

This option allows you to repost to all job board, or edit and repost to specific job boards.

Clicking on the Repost button will delete your existing job from all boards and resend the job to all originally selected boards.

NOTE: This will result in new job board transactions!

Another option is using the "Repost" shortcuts (white arrow to the right of the Repost label)

1. "Repost" deletes your job from all board and then reposts it to the same boards using the original Job Details, BSD, etc.
2. "Edit and Repost" deletes your job and allows you to edit any of the Job Details, Job Board options, BSD, before pushing back out to the job boards.

Delete Option

These options allow you to delete from one board or all job boards with a single click.

To delete the job from all boards, click the red delete button to the right of the Edit and Repost buttons.

To delete from specific boards, click on the delete icon next to the job board expiration.

Create New Job

Select this option if you would like to create a job from scratch.

Getting Back to Manage Jobs page

Select the Manage Jobs option from the user options menu.


Compose Job

Compose a New Job by entering all required job fields.

Some of the key job fields that we collect and send to the boards:

  • Job Title
  • Requisition Number: used as the unique job identifier on most boards
  • Job Description
  • Candidate Response URL: the URL where candidates can view the job on your career site and apply

Select Destinations

If all the required fields/values are received, you will bypass Job Details (step 1) and land on the Select Destinations page.

Here you will make your job board selections. These job board options have been configured by your company eQuest administrator.

The Summary of Job Board Actions on the right provides a view of the specific actions taken during your session (Post, Update, Repost, Delete).

 

Board Specific Data

The Board Specific Data page gives users the ability to determine which values are displayed on the specified job board-essentially overriding any default mapping eQuest has configured for that field on that board. Board Specific Data does not support every job board field, and is not available for all job boards. Many of these fields are optional.

Make any required entries and move on to the 'Next' page.

 

Job Preview/Scheduler™

On the Job Preview page you will see three sections: Summary of Job Board Actions, the Scheduler, and the Job Preview sections.

Scheduling

The Post Scheduler provides insight on the best day to post the job to get the best candidate results based on a variety of data points. You can also schedule in the traditional sense (e.g. to create and queue jobs before a vacation).

You can collapse and expand the post scheduler section by clicking on the black arrow next to the heading Increase Candidate Responses. We will remember the state of the calendar for your next session.

Preview

Scroll below to see a summary of ATS job detail or click on the "Jump to Preview" link.

When you are satisfied with the requisition details and are ready to post the job, click Submit. 

IMPORTANT: If you discover a modification to the actual job content needs to be made, you should make the corrections in you applicant tracking system and re-submit the job.

Finally, 'Submit' your job. Once your eQuest session is complete, you will either see our standard "Thank You" page, or you will be routed back into your ATS.



4. Posting Account Selector

Posting Account Selector


This article provides an overview of the eQuest Account Selector (also called the Agency Account Selector).

What is the Account Selector?

The Account Selector allows a super-user to manage jobs on behalf of other eQuest users within their account. This means managing only one set of eQuest credentials, versus many.

When enabled, those with Admin permissions will be prompted to select the Posting Account they would like manage (or post job on behalf of).

How Is This Enabled?

The Account Selector must be enabled by the eQuest Support team.

Using the Account Selector

Posting via Joblauncher: select a Posting Account and arrive on the Manage Jobs page for that account.

Posting via an ATS: select a Posting Account and arrive on the Create New Job page or Select Destinations page.


Note: If you don't have Admin permissions you cannot use the Account Selector.

Getting Back to the Account Selector

To get back to the Account Selector screen, click on the account name in the top right corner of the menu bar and select the "Switch Account" option.


5. Board Specific Data Overview (BSD)

Optional Board Specific Data Fields

The Board Specific Data fields labeled as Optional give the user the ability to determine at the time of posting, which Category, Location, etc., are displayed on the job board

This essentially overrides any default mapping eQuest has set up for that field.

Required Board Specific Data Fields

The Board Specific Data fields labeled as Required (or "Select One") are values not collected as part of eQuest's integration with your ATS, but are Required by that Board. 

This page allows us to collect this information so your job posting is accepted by the job board.

Some of the fields have default values which can be overridden. 

 
Make your selections and select "Next" to proceed to the Job Preview page. 


6. Select Destinations Page: Button States

Job Board Button States

This article covers the various job board button states on the Select Destinations page.

Some of these states are dependent upon options that must be enabled by the eQuest Support team or your admin. The features that require configuration by eQuest support (or an admin) are noted as such. 

Job Board Recommendations

Our recommendations are enabled by default.

We rank & score job sites by utilizing key pieces of job data against our entire database  comparing like-jobs.

Scores of 75 or higher are recommended (thumbs up) and anything below 75 is not recommended (thumbs down).

Button Breakdown

  1. Not Selected (initial state)
  2. Selected
  3. Toggled to Repost (an option when returning to eQuest after job has already been posted)
  4. Toggled to Delete (option must be enabled by support, not available for all ATS's)
  5. Locked by Admin (hover over lock to see optional note from admin)
  6. Board notes (hover over icon to view notes from admin)

Board Details

To find out more about the button alerts, hover your mouse cursor over the "Details" section.

Here you see the currently available inventory, notes left by the admin, board score, etc.

 
____

7. Posting Expiration Alerts

Feature Description

The Job Posting Expiration Alerts feature allows users to be notified via email prior to their job postings expiring on job boards.

How It Works

eQuest must enable this option per boards. It will not be supported for all job boards.  Once enabled users have the option of determining the number of days prior to expiration they would like to be notified.

The job posting expiration dates are determined in one of two ways:
  • Based on the default posting period for that board (date of export from eQuest + default posting period/days)
  • Based on your contracted posting period with that site (where custom posting durations are supported)

Configuring Posting Expiration Alerts

Click the user icon in the upper righthand corner of the Posting interface and select the "Configure Alerts" option. 


While in the Posting Expiration Alerts setup screen:
  1. Confirm email address used for notifications (separate multiple values with commas)
  2. Select the checkbox to the left of the board name to enable notifications
  3. Enter the number of days prior to expiration you want to be notified (3 days is the default)
  4. Save your changes

NOTE: Only job boards which support Job Posting Expiration Notifications will appear here as options to configure. 

Posting Expiration Alert Email Sample

One email will be sent per board/posting expiration.


Troubleshooting

I did not receive the expiration notification email.

  • Check spam - make sure that alerts@equest.com is whitelisted
  • Check with your admin and make sure the job is actually due to expire on the date you're expecting
  • Verify the email address the notifications are configured to be sent to (see "Configuring Posting Expiration Alerts" above)
  • If you have Auto-Repost enabled for that job board posting, you will not receive an expiration email
  • The job may have been closed prior to its expiration
  • The job may have been deferred (never successfully delivered to the board) due to a job board issue

I was getting the notifications, but am not longer receiving them.

  • If you change browsers or clear your browser cache, you may need to reconfigure the email addresses (per steps above)

I do not see the option to configure Posting Expiration Alerts for one or more job boards.

  • The job board may not be configured to support Posting Expiration Alerts (check with eQuest support)
  • You may not have access to the job board you are trying to configure

I would like to turn off the Expiration Notifications for one or more job boards

  • Go back into the Posting Expiration Alerts and disable (uncheck) notifications for those boards (you will still be notified for jobs posted prior to this change)

I just enabled Expiration Notifications for one of my job boards, will I get notifications for all active jobs?

  • No. This will only work for jobs posted after alerts were configured for that board. 

How do I repost a job that is expiring?

  • The repost should be initiated from your ATS by way of a delete and new post, or via the repost option in the eQuest Posting Interface



Troubleshooting

1. My Admin Account is Locked

Locked Admin Account

After two failed attempts, we will present a CAPCHA.


Three additional failed attempts (beginning with the first CAPTCHA prompt) will result in the admin account locking for 10 minutes.

Every subsequent failed attempt will lock the account for 10 additional minutes.

Resetting Password

Click on Reset Password on the admin login screen (https://admin.equest.com) to reset it.

 NOTE  your email address must be present in the admin account (Account Email field) in order to reset the password. 

Any current admin with access can check this field/value and make needed changes.

2. My eQuest Posting User Account is Locked

Locked User Account

After 5 failed attempts, the account will lock for 10 minutes.

Every subsequent failed attempt locks the account for 10 minutes.

Check with your ATS to determine if the login information being passed to eQuest matches what is set up inside of eQuest for the account being used.

The username and password must match in both systems and is case sensitive.

Resetting Password

If you forgot your user account password, please reset in your admin portal.

Please also reset the password in your ATS.


3. Job Formatting Issues

Undesirable formatting on job posting is often caused by copying and pasting from Microsoft Word into the job details area of your ATS.

To possibly prevent these formatting issues it is best to create these text areas of your posting in a simple text editor such as Notepad (Windows) or TextEdit/SimpleText (Mac), and then copy and paste the text into the job creation area in your ATS.

If this does not resolve the issue, please consult your ATS support team for assistance on reviewing the HTML format. All edits/changes must be made within your ATS. Once corrected, please send an update to the eQuest system. We will then pass the update along to the job board(s).

4. Return Code Error 4

A "Return_Code=4" error is usually the result of incomplete or invalid eQuest user login information being sent from the ATS to eQuest. The two applications connect based on user login information. If the username and/or password is not an exact match in both systems, successful posting cannot happen.

If you receive this error when posting a job, please ensure the username and password passed from your ATS matches what has been setup in your eQuest admin portal


Note: Usernames and passwords are case sensitive.


5. Unable to Select Job Board Buttons

A user cannot select one or more job board buttons on the eQuest Select Destinations page (Step 2).

  1. Job Board option locked  — hover over lock icon or "Details" to see why the board has been locked. In most cases eQuest support and or the admin has locked the board due to board related issues.

  2. Inventory issue flag  hover over "Details" to see flag details. This flag means the optional inventory field in your eQuest admin portal have been populated and now sit at a zero balance. Please contact your system admin to refresh the field.

  3. Selectable  no issues, users can select the job board.

 

If none of these seem to apply, please have your admin file a ticket here in our support portal.

Job Posting FAQ's

1. Can I Refresh a Job Posting?

True Refreshing Defined

A true job posting "refresh" means that the posted date at the job board is updated, so the job looks like it was recently posted to Jobseekers--usually increasing the number of applicants.

A true refresh cannot be achieved by updating a job within eQuest. The refresh has to happen at the job board level, and most job boards do not support refreshes.

Refreshing Workaround

The common work-around is closing and reposting the job. This will result in a new "posted date", but it also results in additional transactions as it's considered a new posting by the board, and eQuest.